INTERIM TERMS — Last updated 2026-06-18. These Terms of Service are currently under legal review. A finalized version will be published following attorney review. For questions contact legal@drivensoftwaresolutions.com.

OrderFriendly — Terms of Service

Effective: 2026-06-18 (interim)

These Terms of Service ("Terms") govern your access to and use of OrderFriendly (the "Service") provided by Driven Software Solutions, LLC ("Driven", "we"), a Georgia limited-liability company located at Lilburn, GA 30047, USA.

OrderFriendly is used by (a) Restaurant Customers who subscribe to operate an online-ordering storefront, and (b) Diners who place orders through such storefronts. Different sections of these Terms apply to each — read both as applicable.

1. Acceptance

By creating an account, clicking "I agree", or using the Service, you agree to these Terms. If you are agreeing on behalf of an organization, you represent you have authority to bind it. If you do not agree, do not use the Service.

2. Restaurant Customers — subscription and billing

• Subscriptions are sold on a monthly or annual basis and auto-renew until cancelled.
• You authorize Driven (and our payment processor, Stripe) to charge the payment method on file.
• Annual plans: if you cancel within the first 30 days of a new annual term, you may request a pro-rata refund for the unused remainder.
• Monthly plans: non-refundable after billing; you may cancel at any time and retain access through the current period.

3. Restaurant Customer responsibilities

You agree:

• Menus, prices, and product representations on your storefront are accurate.
• You are responsible for tax collection and remittance.
• You are responsible for compliance with food-safety, alcohol, and consumer-protection laws.
• You are responsible for fulfilling orders and for refund / dispute responses to your Diners.
• You will not use the Service for prohibited products (illegal goods, regulated firearms, controlled substances).
• Marketing communications you send through the Service comply with CAN-SPAM, CASL, TCPA, and applicable state laws.

4. Diners — ordering, payments, refunds

• Diners place orders directly with the Restaurant Customer. Driven provides the technology; the Restaurant Customer is the seller of record.
• Payments are processed by the restaurant's chosen payment processor (Clover, Square, Stripe, or other). Refund and dispute requests should be directed to the Restaurant Customer.
• Order availability, pricing, fulfillment, and pickup/delivery windows are determined by the Restaurant Customer.

5. Acceptable use

You will not:

• Use the Service for unlawful purposes or to violate third-party rights.
• Probe, scan, or attack the Service.
• Reverse-engineer or build a competing service.
• Submit fraudulent, infringing, or harmful content.
• Use the Service to harass, defraud, or harm a Restaurant Customer or another Diner.

6. Intellectual property

Driven owns all rights in the Service, including software, designs, and the "OrderFriendly" trademark. Restaurant Customers retain rights in their own menu content, branding, and Diner contact data.

7. Warranties; disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL IMPLIED WARRANTIES TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Driven does not prepare, package, deliver, or sell food. Driven is not responsible for the food-safety, quality, accuracy, or condition of orders.

8. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DRIVEN BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (a) ONE HUNDRED US DOLLARS (US$100) OR (b) THE FEES YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

For Diners (who do not pay Driven directly), Driven's liability will not exceed US$100.

9. Indemnification

Restaurant Customer agrees to defend, indemnify, and hold Driven harmless from any claim arising from menu content, fulfillment of orders, Diner Data, violation of law, or breach of these Terms.

10. Termination

• You may cancel at any time.
• We may suspend or terminate access for breach, non-payment, or legal cause.
• Sections that by their nature should survive (IP, indemnity, liability, dispute resolution) will survive.

11. Arbitration (US)

PLEASE READ. EXCEPT FOR SMALL-CLAIMS ACTIONS AND IP INJUNCTIONS, YOU AND DRIVEN AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL, BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) UNDER ITS COMMERCIAL ARBITRATION RULES, IN ATLANTA, GEORGIA. YOU AND DRIVEN WAIVE CLASS, COLLECTIVE, AND REPRESENTATIVE ACTIONS, AND THE RIGHT TO JURY TRIAL.

30-day opt-out: within 30 days of first acceptance, you may opt out by emailing legal@drivensoftwaresolutions.com with subject "Arbitration Opt-Out" and your account email.

12. Governing law and forum

Georgia law (excluding conflict-of-laws). For non-arbitrable matters, exclusive jurisdiction is the state or federal courts located in Fulton County, Georgia. Consumer-protective statutes of your home state may apply where required by law.

13. Changes

Material changes will be communicated by email or in-product with at least 30 days' notice for paying Restaurant Customers. Continued use after the effective date is acceptance.

14. Contact

Driven Software Solutions, LLC, Lilburn, GA 30047, USA legal@drivensoftwaresolutions.com